Return fan to Elta Trade for test & report. If, after inspection, we agree that the unit is covered under warranty, we will either repair the unit or provide a new unit to a UK mainland address at no cost. If we declare that the unit is not covered under warranty, we will advise why and provide a price for repairing or replacing the unit.
If a replacement has already been purchased, we will issue a credit if the unit is found to be covered under warranty. If not, no credit will be issued and the invoice for the replacement will be payable.
The goods will then be available for customer to collect for 14 days after the report is issued. If we do not hear from the customer after 14 days then the goods will be scrapped.
Site visit to inspect the unit in-situ. A price will be advised before the site visit goes ahead. We will invoice for this visit and this invoice will be payable if the fault is found to be not covered by our warranty. If, after the site inspection, we agree that the unit is covered under warranty, all costs will be covered by Elta Trade.
Our engineer will attempt to repair the unit on site if possible, but if not, we will arrange for a replacement part or new unit to be sent to the site, free of charge.
We can provide an additional price for an engineer to go back to the site and install the replacement part/unit should you wish.
Please note: We will not cover any further costs for installation in line with our terms and conditions
of sale. If, after the site inspection, we declare that the unit is not covered under warranty, the full value for the site inspection will stand and we will:
1. Provide you with a price for a replacement part or new unit to be sent to a UK address.
2. Provide you with a price to remove the component or unit not covered under warranty and supply and install a replacement component or unit.